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Reversal Payroll and Electronic Payment - too many times

OzCombined

I have made an error in processing a pay, using electronic payment.

I haven't paid to bank yet.

I went in to reverse pay and for some reason I accidently reversed it twice.

Therefore in Prepare Electronic Payments I have the original pay, and two CD transactions which are a negative value.

Not sure how to proceed now.

I also still need to process the pay again correctly.

I have attached a screen shot.

Hopefully someone can help me with this.

Thank you in advance for any assisatance with this.

Have a great day.

Cheers

kathy

Screen Shot 2021-04-30 at 11.11.06 am_Redacted.pdf

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Accepted answers

Steven_M

Hi @OzCombined

The ideal solution to this situation would be:

Navigate to Setup>>Preferences>>Security.
Ensure that Transactions Can't be Changed They Must be Reversed is disabled.
Once you have checked those preferences, select one of the reversals so you have the Pay Employee on screen showing that reversal pay.
Select Edit>>Delete Transaction.

The above process will clear one of the reversals so you would have a positive and negative which cancel each other out. You just want to tick those transactions and select to generate the Bank file this will process those transactions from the window to clear them.

In some cases, the Edit menu will say Reverse Transaction. Should that be the case, you would be looking at reversing that reversal. Ensure that you have selected the reversal of the original to reverse, should be negative values in the Pay Employee window prior to reversal. This will generate a positive value to offset that negative i.e you would 2x positive and 2x negative and process them to clear them from the window.

Once you have either deleted one of the reversals or reversed a reversal, you would be back to square one i.e. those transactions didn't occur so you would need to re-process the pays if needed.

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OzCombined

Hi Steven

Thank you for getting back to me regarding this. I had already ticked of the first credit and debit for that pay and wiped it out, which left he one negative amount [which was the reverse of the reversal]

So I reversed that one and I noticed that it shows up in Transaction Journal.

Now I have four entries being both 2 negatives and 2 positives. So electronic payment window is now clear.

I had already processed the amount to the bank therefore the amount is showing in bank feeds but I now don't have a transaction to match. I am guessing that I have to reprocess the pay now. Sorry if this is a silly question.

I just want to ensure that all my figures are going to be correct when it comes to Payment Summary time and not have it showing that the employee was paid the same amount twice. If you know what I am trying to say.

I am just a book keeper working from home for our own business and not great at knowing what reports I can produce to double check this.

Is there a report or somewhere I can double check this please.

Again thank you for your time on this. Also very happy to have it not showing in my Electronic payment window.

Steven_M

Hi @OzCombined

The ideal solution to this situation would be:

Navigate to Setup>>Preferences>>Security.
Ensure that Transactions Can't be Changed They Must be Reversed is disabled.
Once you have checked those preferences, select one of the reversals so you have the Pay Employee on screen showing that reversal pay.
Select Edit>>Delete Transaction.

Once you have either deleted one of the reversals or reversed a reversal, you would be back to square one i.e. those transactions didn't occur so you would need to re-process the pays if needed.

H-TS

Hi @OzCombined

I can't test it as I don't have a current one to reverse, but I think I got rid of mine by selecting the negative transaction on its own, clicking on the create bank file button and whatever the error message is that appears. Then just don't actualy save the file. I could be wrong as I'm running off the top of my head and have to work it out each time again when I have to do it. You'd think I'd think to write it down by now.

But yes, sooo annoying. I'm dreading all my end of financial year payroll checks.

OzCombined

Hi Steven

This has become quite an issue.

I have accidently reversed a pay twice [reversed a reversal] which means now I have not only my original pay showing in prepare electronic window, I also have two reversals showing in there too, which both have reported to ATO.

I understand that I will be able to have the original transaction and the reversal removed through normal process, but am going to end up with another negative transaction [a reversal that was reported to ATO] permanently sitting there in Prepare Electronics Window.

No one is able to tell me how to fix this. Becomes a very messy file for the accountant.

So frustrated with this update, and ATO interferring with how you keep your file.

Kind Regards

Kathy

Screen Shot 2021-04-30 at 11.11.06 am_Redacted.pdf