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PAYROLL HAS BEEN REVERSED - PAYMENT STILL IN ELECTRONIC PAYMENTS

AMBERHK

I had to reverse a payroll and redo the payroll as there was an error on the original payroll.

I have reconciled the bank account and I can see the original transaction and the reversal. The new payment is there also and my bank account reconciles.

However, the original transaction appears in the prepare electronic payments window still and I dont know why.

How can I get this transaction out of the prepare electronic payments window?.

Thank you.

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Accepted answers

Yanike_S

Hi @AMBERHK

Thanks for your post.

This is a good article that will guide you through the steps on how to get a transaction out of the prepare electronic payments window: Reversals in the Prepare Electronic Payments window.

Let me know if you have any more questions after going through the steps.

All comments

AMBERHK

I am still having some issues with this. I have tried all suggestions but still cant resolve it. It is no longer in my prepare electronic payments however, it is still sitting in the electronic clearing account. The original transaction never went through STP and it was a mistake that was picked up prior to reporting this information. I need to remove this transaction from my electronic clearing account as it is throwing out my account reconcilliation for my electronic clearing account.

twotails

I have two transactions in the electronic payments window. I have followed the previous article in the community help. I have ticked both transactions gone to bank file and then says error no transactions to be recorded but yes there is. How do I get rid of those two transactions.

Yanike_S

Hi @AMBERHK

Thanks for your post.

This is a good article that will guide you through the steps on how to get a transaction out of the prepare electronic payments window: Reversals in the Prepare Electronic Payments window.

Let me know if you have any more questions after going through the steps.