We are having problem with the new payroll year. Error message attached.
We run a payroll for two separate companies only one is experiencing this issue.
Assistance is required as I don't know if we have a subscription with free space.
@North
Hi Catherine
I'm glad to hear that worked for you. Back up the online file and then follow the instructions under To restore a back up locally in this help article: Restore your company file
As all server setups are different you'll need to speak to your IT people about putting your file on your server.
Please post again if you need help in the future.
Thanks will let you know if we need further assistance.
Hi @North
I've had a look at your account and you can put that problem file online. This post has full instructions to guide you through that process: Put your company file online
Please let me know if you need further help with this.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
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