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Employee Entitlement Card incorrect and not matching entitlement report

JALLEN

Hi,

I need some help with resolving a difference between the entitlements on the employee's card and the entitlement balance report. The entitlement balance report is showing the correct balance and also shows that there is no difference between the report and the card (but there is!).

This employee was terminated a number of years ago and has recently returned. So it could be something to do with removing the termination date?

Thanks

Kathy

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Accepted answers

Melisa_D

Hi @JALLEN,

Apologies for missing that. To adjust this you will need to manually change the balance in the Balance Adjustment field of the employees card file, you should be able to click into it and zero it out. Note please make sure you take a back up of the file before doing this.

Please do let me know how you go.

All comments

HurryupHarry

Yes, if you rehire someone by taking out the termination date MYOB hasn't really zero'd out the balance (as it claims at the time) and the balance re-appears.

The balances also still appear in the entitlement reports

I find I have to do another $0 payslip with negative Leave awarded to clear the balance

JALLEN

Thanks for your reply. Attached are screenshots as requested

MYOB screenshots.pdf

Melisa_D

Hi @JALLEN,

Thank you for your post. It could be due to the termination previously, however can you please attach a screenshot of the entitlement report and card file so I can investigate further. (Please make sure to hide any sensitive information)