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Super Payment not recognizing employees (amended) AMP funds.

jenix

AMP changed some of their funds and USI numbers as at 01.10.2021, I made the changes in the employees card file. When paying August & September Super I noticed that those employees who's super funds had been changed have been ommitted on 'Pay Super' therefore unable to pay into their superfund. Need help to fix this.

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Komal_S

Hi @jenix

Are you getting any error message while processing super payment for these employees or the employees with the amended fund details are not appearing on the Pay super screen at all? If it's the latter, please go to Lists>>Superannuation Funds, and ensure Pay super using AccountRight is ticked for the fund.

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sona1

Have tried to lodge the super with the updated AMP super information and the pay super using Accountright has been ticked but still receiving an error message so I cannot submit the payment.

jenix

Thanks for your help...just need to tick that box...aghhh

Komal_S

Hi @jenix