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Entitlement Balance Summary: Inconsistent Opening balance

iris_ch

Hi there,

Our business has adjusted the balance of employees' Time in Lieu in Oct 2021 by processing a pay and the Entitlment Balance Summary shows the total available hours is 108.01 (i.e. Oct's ending balance). However, Nov's report has an opening balance of 28.45 hours.

Can someone advise how to fix this error?

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Accepted answers

Sam_R

Hi @iris_ch,

The first thing to check would be the employees entitlement balance in their card file, if this is reflecting correctly after the adjustment I would then run the Entitlement Balance Summary report from 1/07/21 to 30/11/21 instead of month by month. This ensures the correct closing balance is pulling across from the previous month/s.

Also, the screenshots you have attached have not been successfully uploaded. If you need further assistance could you try posting the screenshots again, that way I can take a look as well.

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iris_ch

Hi Sam,

The employees entitlement balance in their card file looks reconciled to 'Hours from pays'.

I have attached the screenshots, which shows a 28.45 available hours in the report for July to Oct 2021, while 108.01 available hours for Oct's one.

Is this a system setting issue that the correct closing balance doesn't pull across in the monthly report? Is there any way to fix this?

Thanks and regards,

Oct Entitlement Balance Summary.JPG

Nov Entitlement Balance Summary.JPG

Jul-Oct Entitlement Balance Summary.JPG

Sam_R

Hi @iris_ch,

Also, the screenshots you have attached have not been successfully uploaded. If you need further assistance could you try posting the screenshots again, that way I can take a look as well.