STP error CMN.ATO.GEN.20001

Question

Hi

STP pay event was rejected error code CMN.ATO.GEN.20001, checked all the details in ATO setting were all correct previously pay event were all accepted. May I know what is the best thing to do to make  sure on next pay event will be accepted by the ATO? Thank you.

Girlie · Answer

Hi Alibar

Worried before the first time was rejected, all details were set up properly no problem before.  The good thing STP reported on YTD figures, check the payroll summary and the YTD  on your next pay run if it is reconcile. If you receive this error again, don't worry process another pay run.

Thank you for your comments.

regards

Girlie

Melisa_D · Answer

Hi @AliBar,

Thanks for your post and welcome to the Community Forum ! If you're receiving the error STP error CMN.ATO.GEN.20001 you will need to go through the instructions on our help article Single Touch Payroll reporting error: "CMN.ATO.GEN.200001" to be able to resolve this.

AliBar · Answer

Hi, Im also having the same above issue. Ive only just noticed but have recieved 3 errors over the last few months. The strange thing is that not all have been rejected. Some are fine others are not. We have naver changed our ABN so have no clue why this isnt correcting itself.