Remittance

Question

I am trying to download a remittance PDF but it wants to open a zip file. How can I change it to PDF?

Ron_T · Answer

Hi @KylieRyan , the Download PDF button only downloads in zip file format. This is so you can download mutliple remittances at once. Once you open the zip file you can access the PDFs.

It would be better though if the software recognised when you only want to download one remittance and downloaded it in PDF format - I'll pass that on as a suggested product improvement.

In the meantime, if you just want to download one remittance in PDF format:

* Click the Reference no of the remittance you want to download
* Click Send remittance advice.
* In Remittance advice, select the option to Download as PDF and then click Download PDF.

Hope this helps,

Ron

Click the reference number.png

Download PDF.png

KylieRyan · Answer

I know how to download, however it wants to open as a zip file, not a PDF....

Melisa_D · Answer

Hi @KylieRyan,

Thank you for your post. Our help article Send remittance advices has information and instructions on how you can download the remittance advice as a PDF.

Do let me know how you go.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.