This last pay run an employee student loan deductions changed but there has been no change in the pay rate.
I am not aware of a change that should have been made to the deductions??
Why would this happen?
Hi @tbaldock,
Thanks for your post.
I would advise checking the setup of your deduction to see how it is calculating (Payroll > Pay Items > Deductions), and If you aren't aware of any changes - revert the deduction to how it should. You could then either, reverse the pay and re-process it, or reimburse the difference next pay.
Let me know if you need further assistance with this, happy to help!
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