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Requesting updated Employee details error
I have an issue whereby I have re-hired 2 employees, they had been set up in MYOB previously. When I request employees details (as some of their information has changed), the information does not get sent. it shows and error. How can I get past this so that the employee can ensure that their records are up to date?
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Super Clearing House in Moyb
Hello, just a question about the super clearing account in Myob, who is it managed by or is it not universal. I have an employee claiming his super is not going into his CBus account but nothing is bouncing back into our account. Is this possible and how do I find the missing payments? This has been happening for several…
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Feature Request: Auto upload ABA file to business bank account
As part of One Touch Payroll and PayDay Super, MYOB generates super payments to employees via a clearing account. MYOB processes Pay Slips to employees and even notifies the ATO. However it generates an ABA file which must be manually uploaded to a business bank account, providing instructions to the bank to make the wages…
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Change Payroll in a Previous Year
I'm in 2027 but need to change payroll entries in 2025 for an employee that was missed. MYOB only lets me post changes in 2027 and 2026. How do I go back to 2025? Why doesn't the payroll software show all previous years, same as the accounting software?
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STP Superannuation
I'm trying to do a payroll run but I keep getting a message I need to update my ATO reporting category but it's greyed out. What do I do now???
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Phone number for support
Hello, how can I find a phone number for support? My online submissions for help are being ignored for weeks. I won't be able to use MYOB if they don't fix up the problem from their end. The problem is I tried to upgrade my Payroll Only to Pro and it created a separate account instead. But I have all my employees and pay,…
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Super clearing house
What is the phone number for the MYOB super clearing house I need to stop a payment that was sent through pay super this morning that has't left our bank account yet ?
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STP not sent for payruns in previous FY
Hi, I would really appreciate some help on this topic. I have processed all the payrun for the 2025/2026 FY. However, all of these payruns have STP "not sent". I think I set up on the STP in MYOB after I had processed these payruns. How can I file STP on these payruns as I need to finalise the EOY STP for 2025/2026 and…
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MYOB Super fund not in list
Hi there, I am trying to process a new employees super, but am receiving an error that the super fund doesn't accept payments anymore. I looked up the new details, but these details are not on the list of super funds to choose from in the list on MYOB. How can I add the new details? The current details I have are: The new…
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No CONTACT
HI, I lodged a Case #03363230 back on the 29th of September, to date I have had no contact from MYOB, I have replied to the email from MYOB, multiple times, with no responses. Is this not a service that is provided anymore? Surely, it cannot take 3 weeks for a response. Can someone please respond?
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ELECTRONIC PAYROLL PAYMENTS REVERSAL
I have processed payroll payments and they are waiting to be actioned in the electronic payment section, which i haven't set up or want to. Payroll payments usually have come from default bank account. These payroll payments are not showing in my bank reconciliation. What can I do to see these payments in my bank…
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Super payments
Im wondering why the super shows on the Bank Activity Statement but is not appearing on the bank statement
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Final pay error
I have a payroll problem. 2 final pays were calculated incorrectly and the Chat told me to delete the pays and then re-enter the new pays. Unfortunately this has left me with an error in my pay day filing. $6,223 PAYE is now showing as owing at IRD. How do I fix this?
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Future pay runs & IRD filing
I use MYOB Business Payroll Only in NZ and pay employees weekly. I will be away for three weeks, and there is nobody available to process payroll while I am away. I would like to process all three weekly pay runs before I leave, email the payslips in advance, and pay employees on their normal weekly payment dates. How can…
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Pay super authorisation code problem
The authorisation code is not coming through. I've checked all details under payroll settings - superannuation payments- but still nothing is coming through. I saw some advice that you should put in the country code with the mobile number, but the Lite version of MYOB only has space for 10 digits. Can someone please help…
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Payruns page show unpaid Super for several months but is all paid on time, No unpaid Super
Hi All We paid on time all our super through MYOB Hub But when is see the payrun page the super seems unpaid for several months not just the last pay. When i go to super payments looks fine completed, why is this discrepancy? I hope this will not causing any problem at the end of month/financial year. I have also tried the…
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Pay Super - Wrong Bank Account Selected
I selected the wrong bank account to make the superannuation payment from and processed the payment before I realised I'd made the mistake. Therefore I can't match this payment in the bank feed. Is there a way to edit the superannuation payment to change the bank account?
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Pay roll Super
I usually never have trouble with the single touch payroll system from week to week it is excellent. But I processed the wages -no problems then proceeded to process the Super and a red error appeared under every staff members details and it would not process.So I reversed the logement to start again. There are no errors…
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STP reports not sending /"failed"
Hi, I have been using MYOB Business (10yrs), sending off STP reports with pay runs since it came in years ago. For some reason, since MYOBs upgrades this year, all my payroll/pay runs fail to send off the STP report. My new accountant has been going in and doing the one off sends that does a "$0" pay run to send this off…
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Super fund has become inactive in MYOB
Hi, I have been unable to pay one staff member their super due to this message 'One or more super funds selected is inactive and can't accept payments. <Link>Find out more, https://superfundlookup.gov.au/</Link>" I have contacted the fund and his accountant and none of the details have changed. The super fund in question…