Payroll payment returned, repaid but less than originally paid

Richo2202

We received a payroll payment by return as the employee provided the incorrect account number. The employee was paid into the correct account but it was 20c short. How do I fix this?

Tracey_H

Hi @Richo2202 

 

Thanks for your post. You've got two options for fixing this:

 

1. reverse and reprocess the pay run so the net pay matches the amount actually transferred and correct the underpayment in the next payrun
2. transfer the 20c to the employee's bank account. In the Bank feeds window you'll need to hide the bank feed transactions by right clicking and selecting Hide transaction. In the Reconcile accounts window manually tick the pay run transaction. The two bank feeds should total the pay run transaction.

Please let me know if you need further help.

 

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