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Change Customer Name on invoice

Micah07

Just wondering how I can change the Customer Name on an invoice that has been created and emailed. When I go to the Customer Name, it's not allowing me to change..thanks

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Accepted answers

Komal_S

Hi @Micah07

Once an invoice has been saved and emailed, the fields like customer name cannot be changed. In order to make such changes, you will have to delete and recreate the invoice.

All comments

justinayres_80

can a customer be changed once an invoice is saved?

mamak

Hi Komal,

Is this something that MYOB would consider changing? It has always been able to be done before the upgrade.

In many instances, we need to change the invoice contact for accounts purposes at their end to be made out to an accounts department or OC if it was addressed incorrectly. Having to change details of an invoice once saved or emailed means re entering all of the data and is very time wasting.

This is not a good change with the new upgrade and very frustrating.

Micah07

Oh ok..thanks for your reply Komal..

Komal_S

Hi @Micah07

Once an invoice has been saved and emailed, the fields like customer name cannot be changed. In order to make such changes, you will have to delete and recreate the invoice.