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Changes to Superfund Details after processing payroll

BP-APS

After processing Super my employee informed me that their super fund has merged with another. I was unable to authorise payment of the super due to the changes to the employees fund. I updated their card file and was still unable to authorise the Super payment. How do I authorise the payment? Or do i need to reverse it even though its not authorised ? Help!

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Sam_R

Hi @BP-APS,

Thank you for your post.

If the pending payment still has the old super fund details, you will need to first reverse that payment so that the changes to the fund details can be updated. Once you've reversed the payment you can continue to process the payment as your normally would.

Do reach out if you require further assistance with this.

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