Payroll - Employee Onboarding

Question

Employees have submitted onboarding forms but employee card has not yet been created.  Why the delay?  Is there problem here?

ChrisMYOB · Answer

Alright, let's give this a try. Please close AccountRight and do the following: 1. Hold down the and press the letter 2. In the box that appears, type in: %localappdata% 3. Press Once you've done that, go to MYOB > AccountRight > 20XX.X OR Current (Depends on the version you're using) > Cache, and delete the contents of this folder. After you have done the above, can you please resend the onboarding forms and then see if they get made.

Donella75 · Answer

Hi

For the last few weeks none of my employees onboarding details have created a card file meaning I am having to set them up manually. It was previously working well. I usually don't have many employees to onboard but being hospitality  and needing to pay for trials it is all adding up. I am waiting days and still no card file created.

Muddy1919 · Answer

Thankyou, yes I did log out, log in and logged out again and back in. 0(( - I did also check I had the latest version.  It says I have :0(( - I received an automated notification from MYOB advising that settings have been changed in my MYOB account.  I guess I will have to be patient.  But they do say in an hour and I am so busy - thanks for your reply though :0))