Leger entries stating with PJ

Question

When I click on a supplier payment starting with PJ, I get a message "oops, something went wrong, contact MYOB Support"

How do I contact MYOB support?

Yanike_S · Answer

Hi @Andrew17

Could you follow the steps in this help article to find out where the Out of Balance occurs: Fixing out of balance bank reconciliations.

We are aware of an issue where users can get "Something went wrong" error message when trying to open the payment that has been created from the Supplier return. In order to view/edit those payments, please open the payment from Banking>>Find Transactions screen.

Let us know if you have further questions on this.

Andrew17 · Answer

No, these were all correctly linked.

Problem still applies.

I have also found that the the previous bank reconciliations show as out of balance, by various amounts.

I went back to the 30/6/21, and they are out of balance there, despite having been reconciled prviously.

Balance sheet for 30/6/21 is correct.

Yanike_S · Answer

Hi @Andrew17

Thanks for your post. We have seen this error if the linked accounts for either tracking receivables or tracking payables are missing. You will need to check and ensure that there is both a linked receivables and linked payables account in the file:

To check the linked receivables account

* Choose Manage Linked Accounts from the Accounting menu
* Click Sales
* Check the Asset account for tracking receivables has an account selected
* If this field is empty this would generally be the Trade Debtors account, however users should seek the advice of their accountant over which account to select

To check the linked payables account

* Choose Manage Linked Accounts from the Accounting menu
* Click Purchases
* Check the Liability account for tracking receivables has an account selected
* If this field is empty this would generally be the Trade Creditors account, however users should seek the advice of their accountant over which account to select

Let me know if this solved it for you.