An unrecognised error occurred - EmployeePaymentTemplateHourlyWagesLine_EntitlementPayrollCatego ...

cia_auseng

ryMissing

I am trying to process a employee pay adjustment and am getting the above error when I am trying to Record and Report

I processed our normal pay run yesterday and had no issues and no changes have been made since

 

Thanks

Komal_S

Hi @cia_auseng 

 

If you're using MYOB Business, this error can occur due to an incorrect assignment of Wage and Salary Pay Items attached to Leave Accrual Pay Items.

In order to identify what's causing the problem, please perform the following steps and confirm which scenario applies in your case so we can advise the alternatives: 

 

Scenario 1

1. Open up your  Pay Items window by going to Payroll > Pay Items
   
2. Next go to your Leave section
   
3. Open up each of the Leave Accrual pay items by clicking the name of the pay item
   Helpful hint: You can narrow down which pay items this may be impacting by looking at the pay items used in your payroll
   
   
4. After opening up the pay items scroll down to Link Wage Pay Item:
   
5. Ensure that you do not have a linked Wage Pay Item assigned to Multiple Leave Pay Items.

 

Scenario 2
This error is due to an employee being linked to multiple Leave Accrual Pay Items of the same type. This most often happens after a file is upgraded to New Essentials from Old Essentials

1. Payroll > Employees
2. Select the employee you are trying to pay leave in the pay run
3. Payroll details > Leave. Check which & how many Leave Accrual Pay Items they have.