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Superannuation payment error

design_jpe

Hello

I am trying to process superannuation for a new employee. Their super fund details weren't correct when i first processed thier payroll, and when i tried to process super I received the error message"You need to enter a valid employee membership number for this employee".

I have now confirmed thier super fund details and member number, however I am receiving the same error message.

Does anyone know how to resolve this?

Thanks
Matt

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Accepted answers

Melisa_D

Hi @design_jpe,

Thanks for confirming that, for this superfund can you please make sure that the member number # prefix is 010, once updated you should be able to process super payments to that fund for the employee.

Do let me know how you go.

All comments

design_jpe

Hi Melisa

Thanks for the reply. Super details are:

CFS Firstchoice Personal Super

FSF0217AU/FSF0217AU

ACN 26 458 298 557

Cheers

Melisa_D

Hi @design_jpe,

Thanks for your post. Can you please confirm the employees Superannuation funds name, ABN and spin/USI number so I can take a look into this for you.