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SUNSUPER payment done but not reflecting on employee account

onioncube

I processed sun super payment for the first time last week and can see it was deducted from business account but not showing on employee's super account.

I just realized sunsuper has now changed to australian retirement. How can i reverse the payment or will the payment still processed using the old sun super details?

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Sam_R

Hi @onioncube,

Thank you for your post.

If you open your 'Manage Payments' window, could you advise what the 'status' of the payment in question is?

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onioncube

thank you i rechecked and see it actually went through my super account today.

onioncube

status shows completed but when i click the actual transaction, it shows error

but my bank account has already been deducted the amount as superchoice p/l

Sam_R

Hi @onioncube,

Thank you for your post.

If you open your 'Manage Payments' window, could you advise what the 'status' of the payment in question is?