Unable to reconcile Bank because of a reversed superannuation entry

kaushika

Hi Team,

 

I am unable to reconcile the bank account because of a reversed superannuation entry. I am attaching screenshots for your reference, could you please suggest how do I hide this entry or any other way to fix it. 

 

Thank you,

Kaushika Rajendran

reconcile accounts.png

Tracey_H

Hi @kaushika 

 

I'm sorry to see that no one has replied to you yet. When you reverse a transaction the original transaction is still recorded in the software. This means that when reconciling you would tick both the original and the reversal as they clear each other out:

 

 

When you reprocess the transaction it will appear to be matched in Bank feeds or manually reconciled in Reconcile accounts:

 

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.