Cant display quotes

RickFiddes

When I click on quotes it comes up with "Something went wrong" Refresh your browser or Contact MYOB.

Can access invoices fine and I can create new quotes. Just cant access any existing quotes.

 

Thanks,

ChrisMYOB

Hello @RickFiddes 

 

Welcome to the Community Forum.

Can you please check and ensure that there is both linked receivables and linked payables account in the file

 

To check the linked receivables account

1. Choose Manage Linked Accounts from the Accounting menu
2. Click Sales
3. Check the Asset account for tracking receivables has an account selected
4. If this field is empty this would generally be the Trade Debtors account, however, you should seek the advice of their accountant over which account to select

 

To check the linked payables account

1. Choose Manage Linked Accounts from the Accounting menu
2. Click Purchases
3. Check the Liability account for tracking receivables has an account selected
4. If this field is empty this would generally be the Trade Creditors account, however, you should seek the advice of their accountant over which account to select

 

Can you please also attempt to do this in another web browser to see if you are getting the error. Can you please tell me which browser you are using, and which other one you try as well as if you are using a Windows or MAC operating system. 

 

Please let me know how you go.