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Payroll

SKl1

Match allocation no longer occurs when i enter apay, more than a month

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Accepted answers

Tracey_H

Hi @SKl1

We'll be happy to assist with your issue, however, we will need you to provide detailed information:

what account is the payroll transaction posted to? (Banking>>Find transactions>>open payroll transaction>>Account field)
if it's the electronic clearing account, have you processed the Prepare electronic payments transaction?
is the payroll transaction appearing in the Bank transactions window when you click on Match transaction and filter by All transactions?

Screenshots of a payroll transaction and the Bank transactions window would be great. Make sure sensitive information is removed from screenshots prior to posting on the public Forum.

All comments

SKl1

No, this has not resolved my problem. It was working until July 26 and has then stopped. There is only one employee. I cannot get help over the phone and need to resolve this. I will be cancelling with MYOB over this due the absloute lack of support.

Sam_R

Hi @SKl1,

Thank you for your post.

I would go back to basics with this one and look into the payroll transaction to see what account has been used on that payroll transaction. The way I would do it would be to go to Payroll>>Pay runs>>Select the date of the desired pay run before selecting the desired employee paid (may have to select Print payslips). This will bring up the pay transaction - what payment method and account is listed?

Assuming that the account is incorrect, which may be the situation here, I would be going to Payroll>>Employees>>Select the employee>>Payment details what is the Payment method listed? Once you have that information you can go to Accounting>>Manage Linked Accounts>>Payroll and set the Bank account for xxx payments to be that Savings account. This would then correct the situation going forward so that any new pays would have that listed payment method and thus use that linked account which would put it into the required bank account for matching.

If you need further assitance with this, please do reach out.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.