Hi,
When producing the Entitlement Balance [Summary] report, some staff members who have long left and have been paid their unused holiday leave balances now have available hours. When compared to the Entitlement Balance [Detail] report, they show zero except for one employee who still has hours on both reports. I double checked to make sure the Holiday Accrual category was linked to our Unused Holiday Pay account and it is.
We had encountered a similar issue before, but not sure if it's related: https://community.myob.com/t5/AccountRight-Staffing-and/Leave-Hours-taken-are-not-reflected-in-the-Entitlements-Report/td-p/689420
Hi @casal
Thank you for your post. Usually, when you pay out the Unused Entitlements, you would first open the entitlements and make sure the Entitlements Categories are removed from accruing for that employee, so it doesn't accrue on the Final Pay.
I would have a look at the categories and see if it was missed for that employee. If it was then you can remove it then, reverse and re-enter the pay run.
For detailed steps see our Help Article on the topic: Processing a final pay - Create payroll categories for termination payments.
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