My client has 2 new employees that have completed the self-onboarding. Neither are showing in the card file. Please help, I have wages to do this morning.
Hi @Rossy1111
Thanks for your post. Within an hour of the employee submitting their details, you should have received an email notification that the employee has completed their self-onboarding and the submitted details will be added to the employee's card.
What do you see when you click View Pending Invites on the Employee Self-Onboarding window (Payroll command centre > Employee Self-Onboarding > View Pending Invites)?
From here you can resend the invitation again as well. Make sure the employees complete the entire form and see a confirmation when they submit the form.
Thank you Yanike.
I ended up adding their card files manually. I have advised the employer that if she is going to use this method the employee must complete their details in full and receive a confirmation. Both were sitting in pending. Thanks again.
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