Invoices were paid by customers. Event was cancelled so I refunded the invoices direct through the bank. How do I allocate the withdrawal amounts to the closed invoices please?
Hi @MF3
Thanks for your post. The first step is to create a customer credit by recording a negative invoice. Then go to Sales>>Customer returns and select Refund to record the refund transaction.
These Help Articles have detailed instructions:
Creating customer returns
Processing customer returns
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
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