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An unrecognised error occurred - MatchingTransactions_AmountToShouldNotBeNull

US1

How can I fix the following error when trying to allocate/match a transaction (zero value)?

"Something went wrong. Check the details entered are correct and try again. An unrecognised error occurred - MatchingTransactions_AmountToShouldNotBeNull"

It is from a foreign exchange transaction in our bank feed.

Thanks

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US1

Unfortunately in your sugested solution step 2 did not work - the tranaction was still unallocated.

However, I did find an alternative solution

From the bank transactions list I selected the $0.00 transaction which made an "allocate" button appear and I could chose an account from there.

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US1

Thank you for your reply.

Yes, it is $0.00 value. Is there any way to remove it from our unallocated transaction list?

SamaraM

Hi @US1

Sorry to see that no one has replied to you yet. Are you trying to allocate or match a transaction that has a null value - i.e. $0.00?

If that is the case that is why you are receiving the error message. You will not be able to match this transaction.

If it is not the case, could you respond with a screenshot of the transaction and error message so I can reproduce it from my end?

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.