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Using recurring transactions
Hi allbeen New to MYOB Lite post conversion. 90% of the work in the file is done via recurring transactions and its worked really well for years. I can see the recurring and can update them. When I use the recurring via the relevant screens the system does not update the next due date and they remain on the old date and…
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Deleting a category
I have an asset category that I created a couple of days ago and nowI want to delete. According to the all the journals, there are no journal connected to thei category, however when I go to delete the category I get the following message You can't delete a category with journal entries. Can you help
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Recurring Transfer Transactions
Tecently the MYOB migration team migrated my MYOB from Accounting Plus V18 on the desktop to MYOB Business. In doing so the Recurring Transfer Transactions that were in the desktop MYOB migrated accross to MYOB Business and I cannot delete them. Waht can be done?
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MYOB online payments
A customer has paid one of invoices. The invoice is for $174.79, MYOB has receipted this invoice for this amount but we have had the deposit in the bank feeds as $171.57 as MYOB has taken a credit card fee of $3.22. I can't amend the invoice to reflect this. I can't amend the payment to reflect this. I can't reconcile the…
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Bank rec in MYOB Business with AI causing multiple issues - how to turn it off and go back to ho ...
w it was?? I have no way of turning off AI. What an absolute waste of my time this has been trying to reconcile a month. Can we PLEASE go back to how it was. It says some transactions aren't matched - but when I check another screen it says it is matched. Then I down load the rec from the previous month (April) and its is…
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Previous reconciliation out: MYOB error
Hello We were forced onto MYOB Business Pro July this year. I have always reconciled all bank accounts (manually, no bank feed). Yesterday, the main account was out. I checked all previous bank reconciliations back to July and they are all out by the same amount. I went into bank reconciliation reports and found my second…
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Duplicate transactions appearing during reconciliation
Hi all, I am having trouble with duplicate transactions appearing during bank reconciliation, I always try to apply bank feeds correctly to the bills and accounts. For instance, all the bank transfer transactions have different numbers everytime and I always match the two transfers with their numbers, still the…
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MYOB claims bank reconciliation errors, despite past printed reconciliations showing no errors.
Can't say I'm impressed with the help options; I have no idea if this is the appropriate place to lodge this query - maybe a mod will move it or....? Bank reconciliation: I print each month's reconciliation, so I have every month up to July 26 reconciled and recorded. Now, MYOB says there is an error in every…
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Banking Hub
Evening all, Before I "upgraded' from AR Plus to MYOB Business my CBA cheque account was allocated to 1-1110. for some reason it was moved when everything was migrated & now allocated to 1-1105 with the correct bank balance as of 2 days ago. However the original 1-1110 account still shows on the banking hub under the title…
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Linking a receipt can't be this hard
Surely with all of the AI power out there myob could be linking our uploaded receipts to transactions. There are dates, amounts even business names. but it cant link them. And in the meantime why is it so hard to do? You should be able to search for matchable transactions from the uploaded document instead of looking at…
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Allocation not working
I am down to the last 4 transactions to allocate for 3rd quarter Bas and one company I cannot get to accept an allocation. It just keeps coming up saying there is an error and I should refresh browser, Well I have done this at least 12 times and still nothing. Can anyone advise. Regards D Brown
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unable to delete a General Journal
why can i not delete this transaction???? done incorectly and i am trying to fix previous worker's errors it is not previous FY Super payment Electronic Payment
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Automatic Matching
I am not sure where to put this. But MYOB automatic matching has been wrong more than it has been right. I have rules in places. Then you stuff everything up big time. I believe that you should get a month's free subscription for all of the extra work that has been created. You obviously did not trial the software changes.…
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Reconciling 2 bank payments
Hi, recently struggling with staffing and under a bit of pressure I short paid a customer by $1000 but remitted the full amount to the supplier. I made a balance bank transfer to the supplier but now have two bank transactions against one remittance. Myob seems to not like this and I can't reverse or delete the payment in…
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no undeposited funds prepare bank deposit feature in MYOB Business
As I can't log in too MYOB AccountRight on the desktop at present I am having a go at online. This is the reason why I never use it. It seems there is no prepare bank deposit feature. I entered 15 credit card transactions yesterday to undeposited funds account waiting to check on the total deposit in the bank feed. Now I…
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Bug in Safari for Mac when processing Transfers in Banking
There is currently a bug in app.myob.com when accessed in Safari on macOS Tahoe 26.5.2. If a Transfer is processed in Banking (e.g. from one bank account to another), the page reloads but gets stuck on a blank white page. The page then needs to be refreshed again to re-load the Banking page.
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Matching payroll payments
Most of my payrolls payment match to payroll. However one does not 26.09.26 $2,354 payroll processed 26.09.26 $2,354 shows on bank statement NO Matching offered. How do I fix this problem?
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Westpac one business vs MYOB
Hi everyone, I was wondering if anyone has been having the same issues or if anyone knows any solutions. We are having issues with payment bank files upload into westpac using the myob electronic files. None of my supplier references are transferring across like they used to and in the old Westpac I used to be able to edit…
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EFT Charges that are no longer being passed onto the Customer.
Hi, The EFT charges that used to be passed onto the customer are now coming through as bank charges with GST, I need them to come through as a merchant fee not a bank charge. How do I change this? Also I have been able to manually change some of the transactions to our merchant fee expense, but for some reason the ones…
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Bank feed error follow up
I posted a question a few weeks ago and I have a second job lodged with the MYOB Support Team (case #03365945 & #03352955) however I am not getting anyway. I cannot get through to Support on the phone or online via Live Chat so I just have to wait for reply emails each day. Basically I get constant errors when trying to…