Matching payroll payments

Question

Most of my payrolls payment match to payroll. However one does not

26.09.26 $2,354 payroll processed

26.09.26 $2,354 shows on bank statement     NO Matching offered.

How do I fix this problem?

Princess_R · Answer

Hi @RYUSHIDOMAN,

Thanks for checking your bank rec. It sounds like the payroll payment might just be stuck waiting in your electronic payments process. Take a look at pay run #192 to see what the status is. If it's still waiting, you can complete it now, just skip the bank upload if you already handled the payment manually. If everything looks right there but the issue persists, definitely give our support team a shout through our Contact page so they can dive deeper into your file.

Cheers,

Princess

RYUSHIDOMAN · Answer

Bank rec shows it unreconciled yet has payroll 192 reference.

Bank transaction now has MYOB suggesting electronic clearing as category yet still no match for pay run 192 available?

Earl_HD · Answer

Hi @RYUSHIDOMAN,

That's a tricky one! If the date and amount match but no payroll match is suggested, open the bank transaction and select Match transaction, then search for the existing payroll payment rather than creating a new transaction. If the payroll payment isn’t listed, first check Banking > Reconcile accounts and confirm the bank transaction and payroll payment haven’t already been ticked or included in a previous reconciliation. Transactions that have already been reconciled may not be available to match. More information here: Working with bank transactions

Regards,

Earl