Employee onboarding

Question

I have a situation, I set up a new employee, Myob tried to do an on board but I deleted this and completed setting up the staff memeber myself.  I have noticed that the staff member is now in the employee list as TW and it appears the last two pays have been credited to this person even though there is no information on this card at all. How do I move these transactions to the employee I set up, Delete the ghost and TURN OFF onboarding??

ItaiMYOB · Answer

Hi @powdercoat

You are correct about the reason for the fault message, in that, that form is only available for employees who use employee self-onboarding.

In your situation, if you go to view the pending invites (In AccountRight: Click Employee Self-onboarding -> Pending Invites -> Log into browser; in Browser: Navigate to the employee screen), you should see the invite there for your employee showing as "sent". You can click the 3 dots on the right and click"Cancel Invite" -> "OK" to then cancel the invite. Just be sure to click "Cancel" on the next popup which asks if you'd also like to delete the employee.

If you ever send an invite to the incorrect details in future, it's recommended to follow the above steps and cancel the existing invite, but choosing "Delete" to delete the existing card (Or alternatively, deleting the card directly in AccountRight or browser will automatically cancel the invite), and then simply invite the employee again with the correct email address.

Regards

Itai Etzman

powdercoat · Answer

Hi there,

I have a similar situation where I sent the email to the new employee for onboarding, but he gave me the wrong email address. So I entered his details manually. Now I can't get rid of the: "onboarding in progress" message and when trying to print out a superannuation choice form it give a fault message, which I guess is due to the fact that MYOB is still waiting for him to fill out his details via the onboarding link.

Can I get rid of the onboarding in progress?

Phelec · Answer

Hi Tracey_H,  are we any closer to fixing this problem