PaySlips bouncing back from Gmail Accounts

Question

Hi, We send our pay slips via the desktop MYOB payroll via SMTP settings and for some reason all payslips to users using a Gmail account bounce back. All other email providers are fine and go through without a problem. Has anyone else experienced payslips sent through the desktop version bouncing back from Gmail accounts? Cheers, Kali

KaliPPS · Answer

Sorry just saw the attachment haha - thank you

KaliPPS · Answer

Hi Jennie,

Thank you! I'd love to read the support note if you have it available?

Cheers,

Kali

jenniek · Answer

Hi @KaliPPS

It's a gmail issue. Microsoft made some changes a while back which caused the issue. there's a support note I got for IMS Payroll which might help. Gmail accounts needs to create a passowrd. Hope this helps.

Creating a Google App Password.pdf