Overdue reminders sent despite invoice being paid

flumpjumper

Hello.

 

Myob is sending overdue invoice reminders to customers who have already paid.

Obviously this is very embarrassing.

Is there a way to check when the payment was allocated? There is a chance I did it a few hours after the overdue reminder was sent, but I don't think so.

 

SamaraM

Hi @flumpjumper 

 

If you open the invoice again, the activity history (at the bottom of the invoice) shows when the invoice has been viewed by the customer, and the date the payment has been applied.

 

However, if you wanted a more specific idea of what time the payment was applied, that would only be possible if your customer paid you through the online invoices feature, as it will automatically send you an email as soon as the customer has paid the invoice and that will have a payment date. 

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