Cannot import bank statement since upgrade

Question

Hi

Since we upgraded to the new platform I cannot manually import bank statements.   I hit the import button and the screen just hangs.   Any help appreciated.

thanks

Melisa_D · Answer

Hi @MDL,

Is the bank statement a .QIF or .OFX file ? Also, can you please check to see that the bank statement is less than 10mb as it cannot be bigger than this requirement.

MDL · Answer

Thanks Melisa.  I have tried both options and unfortuntely neither has helped.     This is rally frustrating having no bankng data for a month.  Im not sure what else I can do

Melisa_D · Answer

Hi @MDL,

Thanks for your post. I'd suggest clearing your browser cache and trying again, if that doesn't work can you try via a different browser.

This Help Article also has information on importing statements.

Do let me know how you go.