Customer Overpaid invoice as a gift. How to handle the transaction?

Ticcer

I've invoiced a customer but the customer paid $70 more than the invoiced amount as a Christmas gift i.e. customer does not want a credit or a part refund.

 

I can't match the payment in my bank feed to the invoice because the amounts don't match.

 

Any ideas on how to handle this situation?

Tracey_H

Hi @Ticcer 

 

Thanks for your post. In Bank transactions click on the expand arrow and Match transactions, select the applicable invoice and then click on Add adjustment. Enter the overpaid amount and select the allocation account, if you're not sure which account to select you will need to check with your accountant.

 

 

This will record a Receive money transaction for the overpaid amount.

 

Please let me know if you need further help.

 

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