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MYOB payroll transactions not matching

ratracemngment

Hi,

Im having some confusing issues with Payroll and trying to match up in the bank feed. Previously they were all matching, but now when I hit match, 2 x payroll tranasctions come up that I deleted or reversed ages ago, which the balance is at 0.00. I dont understand why the same transaction keeps coming up as a match. I suspect that they are now going through Payroll clearing account - but how to do I find the payroll clearing account and its transactions and can it just be changed back again to the same account I was originally using. Im tearing my hair out. Any ideas from anyone? Thanks in advance! Heidi

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ratracemngment

Hi Tracey,

Thanking you for your reply and help. I discovered that the payroll was coming from and going to the clearing account which I changed to the main account which was originally set up as a bank feed. Im not sure why it suddenly was going to the clearing account?? Anyway, could I have some advice on how to move these amounts to the main account please?

Another annoying issue (which Im not sure is a MYOB glitch), everytime I go to match payroll even now it matches up with these payroll transactions which equal 0.00. Ive tried to delete these payruns - but MYOB wont let me, it only lets me 'reverse pay' which I have done, then it duplicates the transaction and I am not allowed to delete and it STILL matches my payroll with these payruns which equal 0.00. Can you help me with this issue also? Many thanks, Heidi (Rat Race Garage)

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Tracey_H

Hi @ratracemngment

Thanks for your post. I'd suggest going to Banking>>Find transactions>>locate a payroll transaction and click on the reference number to open. Then check the Payment method and Account. The Payment Method is determined by what has been selected in the employee card>>Payment details tab.

You can check the account linked to the Payment method in Accounting>>Manage linked accounts>>Payroll tab. If the payroll clearing account has been selected for the employee's chosen Payment method you can change it in Manage linked accounts to the bank account.

You can also use the Find transactions window to search for transactions posted to the payroll clearing account by clicking on the Debits & Credits tab and selecting the account in the Account search field.

Once you know which account the payroll transactions have been posted to I'll be happy to help with moving those amounts to the bank account.

Let me know how you go.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.