Payroll

Question

Hi, I am receiving the following error message when trying to complete a pay run and not sure how to correct:

An unrecognised error occurred - EmployeePaymentTemplateHourlyWagesLine_EntitlementPayrollCategoryMissing

Can you please help.

Tracey_H · Answer

Hi @DavidBradford

At this stage, you need to individually select the payslips to download and print.

The Pay history in the employee card>>Payroll details tab>>Pay history is only the current year. This is the YTD amounts sent to the ATO in STP. You can run payroll reports, eg the Pay run history report, for previous years.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

DavidBradford · Answer

Thanks Tracey,

I'll make those adjustments pending the enhancement.

In the old version of Essentials, I was able to download the payslips as a bulk download (i.e. 8 staff at the same time). Is that option available in the upgrade ?

In the old version of Essentials, Pay History went back to when the employee started (several years if necessary). In the newer version, it appears to go back no more than 12mths. Am I reading it wrong ? Is there a way to go back further ?

Cheers......David

Tracey_H · Answer

Hi @DavidBradford

The ability to remove the annual salary field from payslips has been logged as an enhancement request for a future update. In the meantime, you can change the hours in the Hours in a pay cycle field to an average of their worked hours. The payslip does show the actual YTD amount in the YTD column.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.