An unrecognised error occurred - EmployeePaymentTemplateHourlyWagesLine_EntitlementPayrollCatego ...

Teresita

ryMissing

I had this error message while preparing our payroll and could not proceed and report the payroll period.

An unrecognised error occurred - EmployeePaymentTemplateHourlyWagesLine_EntitlementPayrollCategoryMissing.  Can anyone please help. Thank you.

CloverQ

Hi @Teresita 

 

Welcome to the Community Forum, I hope you find it a valuable resource. 

 

For this particular error, could you please check the following:

 

1. All pay items(payroll categories) used have an ATO reporting category assigned.

2. Check if there are more 2 or more leave pay items (entitlement categories) share the same linked wage category, if so, double check to make sure that's intentional.

3. If there are leave pay items (entitlement categories) found in #2, check if there are any employee linked to more than 1 of them.

 

Generally speaking one employee would only be linked to 1 leave category of the same type (since they correspond to the same wage category). So either have different wage categories linked for different leave categories, or do not link employee to more than 1 leave categories that have the same wage category linked.

 

Please feel free to let us know how you go, or if you have any further questions.