Dear MYOB
I received a returned super payment for one of six employees. I received this directly into our bank account via the superannuation company. I then receipted it back through superannuation payments. The reason it was sent back was that the superannuation company had changed details but the employee was not informed of changes, new details etc. We pay all super through the MYOB portal. All help resources say to reverse the super payment that was affected as you cannot reverse just one employee's payment. I just need to understand the process more than the information is suggesting. The information seems to be lacking in the process following a reversal. i.e. When you reprocess the payment it says that a second payment will not be processed however after changing the details on the affected returned payment, does MYOB automatically pick up on the fact that the details have now been rectified and process just that one payment or does the super transaction have to be processed separately. That is to say for example 6 employees in total. Reprocess 5 - no duplicate payment and then process the returned payment separately?? Also when you reverse a superannuation payment, does it have to be the same date that it was originally processed?
I can send private message if you need more info. Thankyou in advance.
