Wong bank account for Pay Super and payroll

dgzalex

The client has processed super. It has been withdrawn from the correct bank account but the client had selected the wrong bank account in Pay Super. I can't match the super payment to the bank feed transaction or reconcile my accounts.

 

Same happened for payroll. Client accidentally paid payroll from the wrong bank account so I can't match to that bank transaction or reconcile. They have done a bank transfer to cover the incorrect payment out of the acount already.

 

How do I fix these to be able to Match Transaction fo each

Tracey_H

Hi @dgzalex 

 

Thanks for your post. When an incorrect bank account has been selected in the Account field you can record a Transfer money transaction to move the amount to the correct bank account. The From account is the correct bank account and the To account is the incorrect bank account. You can then match the Transfer money transaction to the bank feed transaction.

 

The incorrect bank account will have the original withdrawal transaction and the deposit Transfer money transaction, which clear each other out.

 

However, if the account selected is the Electronic clearing account you will need to record a Prepare electronic payments transaction. This Forum post has detailed information on this situation: Why can't I match employee pays in Bank transactions

 

Please let me know if you need further help.

 

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