Can't find a matching transaction when trying to allocate the payroll transsfers (cheque account selected)
Hi @chriskessaris
Can you go to Reconcile accounts and check if those pay transactions have been ticked. If they are ticked, untick them and they will appear to be matched in the Bank transactions window.
Let me know how you go with that.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Lifesaver!
Hi @annabel208
If you click on the expand arrow for one of those bank transactions, then click on Match transactions do the pay transactions appear for matching?
If they don't, go to Reconcile accounts and make sure they're not ticked. If they are ticked, untick them and they will appear in the Bank transactions window. If they don't appear at all in the Reconcile accounts window, go to Find transactions>>locate a pay transaction>>click on the reference no to open and check the account selected in the Account field.
If you continue to have trouble please provide screenshots of a pay transaction and the Mank transactions window. Make sure sensitive information is removed from screenshots before posting on the public Forum.
Let me know how you go.
I did a pay run on 30th January and each transaction has shown up in my bank feed - but has not automatically allocated each payment against the payroll - all settings are exactly the same as previous (successfully allocated) pay runs, date of payment are correct. There is not even a 'possible match' option in the bank feed. I have checked the Bal Sheet and there is no Payroll Clearing amount to allocate the transactions against.
So I - like you - am not sure what to do next?
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