An unbalanced transaction may not be recorded

Question

I use spend money function to record the below transaction and re enter amount many times but still received an unbalanced messages. Can you please help? Thanks

aksquared · Answer

Am having the same issue yesterday and today in MYOB Business Lite.

Eg I have an invoice totalling $1206.56.

$19.66 (1.63%) of that is for freight, and $1186.90 (98.37%) is for cost of goods. That all totals up correctly, but the total shown says (in red) Unallocated -$0.00 (as in minus $zero). And won't let me save, giving me the error above. The one yesterday was not in red, and said Unallocated $0.00 as normal, but still wouldn't let me save.

I have to keep incrementing one of the values by 1c, and then balance the other, until I find a combo that will let me save. In this case increasing freight from actual cost of $19.66 to $19.69 (which decreases goods cost to $1186.87 - ie 3c different) and it lets me save. Note that when I do this, the % value stays the same, 1.63 + 98.37% respectively (as these are rounded % numbers).

Hopefully someone can get this sorted asap. Have never had this issue before, I split invoices all the time and have been doing it for years.

Melisa_D · Answer

Hi @Tina7, @Samantha52,

Thanks for your posts. This is something that has been raised with our product teams and they are currently investigating, in the meantime they have advised of one of the two work arounds below:

* Delete the values from the dollar side and re-enter via the percentage field in the allocate window instead OR
* Enter a spend money or receive money transaction instead and match it to the bank feed transaction

Additionally, I have indicated to our team that you've been impacted by this situation.

Samantha52 · Answer

I feel like this is another new MYOB glitch.

We have had this twice this week.

Is this a known error MYOB?

MYOB Error Message.docx