Unpaid Invoice summaries

Question

I have changed all of the settings for unpaid Invoice summaries not to be sent and they are still being sent. I cannot see who they are being sent to. I have attached the email sent to our accounts email address. Please help to ensure these reminders are never sent from MYOB automatically. Thank you.

Unpaid Invoice summaries.docx

Melisa_D · Answer

Hi @TAFAccounts,

To open the invoices reminders settings you will need to open the AccountRight browser which can also be accessed through app.myob.com > go into Sales settings > reminders > Reminders settings. The settings should then load.

TAFAccounts · Answer

Thanks Melissa.

I have attached the screen shots now for the reminders.

I have "unticked" send invoice reminders - which I assumed would then ignore the other settings underneath.  I am unable to delete the reminder setting that is set under the heading of "Customise Email Message and Schedule".

Thanks for your help.

Tess.

Invoice Reminder Blank Screen.docx

Melisa_D · Answer

Hi @TAFAccounts,

Thank you for the screenshot. This is due to an internal preference selected in Internet explorer, in the meantime the current work around is to open AccountRight browser which can also be accessed through app.myob.com > go into Sales settings > reminders > Reminders settings.

Do let me know how you go.

If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.