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Superannuation returned by bank but no updated status in Manage Super

VictoriaB1

I used MYOB Pay Supperannuation for contributions Oct - Dec 2022, paid 25/1/23. On 7/2/23 a contribution was returned to the Bank. There is no updated status in Manage Superannution saying a payment was rejected/returned. Have confirmed with employee that they have changed funds. Do I need to wait for status to show before reversing all payments and resubmitting?

Regards,

VictoriaB

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Melisa_D

Hi @VictoriaB1,

Thanks for your post. If you've received a refund for a super payment, you will need to reverse the pay super transaction. Our Help Article Reversing and reprocessing superannuation payments has detailed information and instructions on what you will need to do within your file.

Do let us know how you go.

If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

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JasmineC

Hi there, we have reversed one super payment batch for Feb23, and reprocessed the refunded super payment for one employee. In April we received another refund from Feb23 contirbutions, how can we fix this issue as the Feb23 super payment were already reversed? Can we reverse the Pay Liabilities batch ?

Melisa_D

Hi @VictoriaB1,

Do let us know how you go.

If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.