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Employee Payroll Transactions Missing when trying to Allocate Bank Transactions

Sparks01

Hi There,

I have never had an issue allocating Employees Payrolls on Bank TRansaction.

However I now have 3 Seperate Pay weeks which I am unable to match because only 3 employees payroll transations are showing instead of 7.

I have attached a screenshot below as reference below.

Its the same 4 employees missing for the 3 weeks.

I have also checked their employee card file and all are showing Cheque under the payment details.

Thanks!

Screenshot Wages no matching.jpg

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Sadie

Yes, the payroll transaction was ticked in Reconcile accounts. Unticking the transaction did work.

Thanks

Tracey_H

Hi @Sadie

Can you please follow the steps in my previous reply and let me know how you go:

Go to Accounting>>Manage linked categories>Payroll tab and make sure the Bank account for xxxx payments is the correct account.

Go to Banking>>Find transactions>>locate and open one of those pay transactions and check the Account field is the correct bank account.

If the pay transactions have been posted to the correct bank account, go to Banking>>Reconcile accounts and check if those pays are ticked. If they are, untick them and they will appear to be matched in Bank transactions.

You'll also need to check the Payment method selected in employee card>>Payment details. If it's electronic and the pay transactions have been posted to the electronic clearing account following the instructions in this post: Why can't I match employee pays in Bank transactions

Sparks01

Hi Tracey,

Thank you for your reply.

I have found the missing transations as they have been linked to 1-3001 Electronic Clearing Account, even though they should be linked to the Cheque account.

Are you able to advise how to get these transactions chnaged back to Cheque account, so they can be allocated on the bank feed?

Thank you.

Sadie

Have the same problem.

Tracey_H

Hi @Sparks01

Thanks for your post. The first thing I'd check is the linked account for Cheque payments. Go to Accounting>>Manage linked categories>>Payroll tab and make sure the Bank account for cheque payments is the correct bank account.

Also go to Banking>>Find transactions>>locate and open one of those pay transactions and check the Account field is the correct bank account.

Let me know how you go.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.