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Reinstating employee - Entitlements incorrect - need help ASAP please

SharonSL

Hi,

I am having the same issue as other users where an employee who left in October 2022 and has just been reinstated has incorrect annual and personal leave accrual balances - which seems to be a bug within MYOB.

I have payroll today, is someone able to assist ASAP please?

Thanks,

Sharon

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Kellmet

Hi Meilsa_D

I am having he same issue as SharonSL. We have two employeed that were paid out their entitlements and have returned back to work and their old entitlements of long service and annual leave are showing in the system still.

Can you please assit how w can remove these as they were Ful Time and now are both casual.

Thank you.

SharonSL

Hi Melisa,

Thanks for your reply.

As mentioned in my answer to Vidaro, as I had to process the reinstated employees pay that day I ended up creating a new card. I don't understand why MYOB provides instructions on how to reinstate employees when this is a known issue.

I had managed to speak to a MYOB consultant on a chat that day and their first suggestion was to create a new card too! Otherwise it would take around 5 days to do the file repair which you have messaged me about. Too late when you only discover this is an issue and need to process a pay the same day. He advised that should I need to reinstate an employee in the future to request help in advance. Not very helpful.

Thanks,

Sharon

SharonSL

Hi Vidario,

Sorry for the late reply but thank you for your help. Very disappointing that MYOB is aware of this issue but hasn't bothered to resolve it. Pretty serious flaw if you ask me.

As I had to process the reinstated employees pay that day I ended up creating a new card. Pretty silly of MYOB to provide instructions on how to reinstate employees when they know there is this issue.

Thanks again for your help

Melisa_D

Hi @SharonSL,

If the Entitlement balance detail report is out of balance for the reinstated employee can you please send me a private message with the below details so I can arrange the repair for you:

The employee's name
The date of termination
The date of reinstatement
Serial number
Your full name and email address
Confirmation of which entitlements are out of balance

vidario1

Unfortunately MYOB doesn't automatically clear the existing entitlements when you terminate and then re-employ someone.

In my experience there are three options:

1. Create a brand new employee card for this employee. This is sometimes easier and more transparent than editing a current card, depending on circumstances. You can then rename the old card something like Z-Smith, John, so that it's at the bottom of the employee card list but still searchable.

2. Go into the employees entitlements' tab and put in negative amounts in the 'Balance Adjustment' fields so that the total equals 0 (or whatever the correct current pre-payroll entitlement is). It's useful to create a matching Contact Log entry for this so that you have a note of this transaction for future reference.

3. Run a separate payroll for this employee. When starting the payroll, choose 'Process all employees paid: Bonus/Commission" - as this will clear out any standard pay element and provide a 'blank' payslip. Then you can put in a negative amount under Annual Leave Accrual that will clear the entitlement balance to 0 (or whatever the current payroll entitlement should be). I would personally choose 'Pay Slip Delivery Status: Already Printed or Sent' so that the employee doesn't get a $0 payslip which may be confusing.

Hope this helps and/or makes sense

Thanks

vidario