Pay entitlements

Renee1964

One of male employee in our business now has one of the female employee as receiving his holiday entitlements  in his payslips, how was this even possible and how do I fix it. She started 3 weeks ago and he has been here since July last year.  Yet all his payslip starting from the beginning has her name.

How do I fix it as nothing has changed except this stupid upgrade.

gavin12345

Hi @Renee1964 

 

Odd! What version of MYOB are you using - see Help About AccountRight. And are you accessing the online file from the desktop application or from the browser option?

 

With MYOB (AccountRight Desktop application at least) each employee 'card' has a consecutive RecordID (or Employee ID) allocated by the database. This is the only field that cannot be set by the user, and cannot be changed by the user. However what can happen is if a user opens a pay transaction for Mr X from say the transaction journal, clicks the arrow next to Mr X's name, this will open Mr X's card. If the user changes all the name and address details to Ms Y, then every transaction and entitlement balances etc will change to Ms Y. 

 

Check you do not have 2 Cards for Ms Y. If you do, look at both Employee IDs. The earlier number will probably actually belong to Mr X. 

 

Regards

Gavin