ENTITLEMENTS BALANCE NOT CLEARING ON PAYMENT

Question

I recently paid annual leave and the entitelement balance has not reduced. I have:

* Checked the the entitlement is set up correctly with the linked payment category
* Checked that the pay was made using the correct payment category.
* Run the entitlements balance summary from July 1, 2022 (there was a problem a couple of years ago where that was the only way to get the right result)
*

Any ideas as to what has happened please?

PeterLeonard · Answer

Here is the information you asked for. I hope you can see the error.

DP-Entitlement Balance [Detail].pdf

SCREEN SHOT - ENTITLEMENT.JPG

SCREEN SHOT - PAY.JPG

SCREEN SHOT - WAGE CATEGORY.JPG

Shella_A · Answer

Hi @PeterLeonard

Thank you for your response. One of the things we need to reconsider is to check the set-up of the payroll categories from the linked wages categories to the entitlements if it's all accurate to make sure that we didn't miss anything on the set up that will cause the paid entitlements not reducing.

May you please send me a screenshot of the specific entitlement and the set-up of the linked wage category? Meanwhile, while we’re waiting for that, you may refer to the sample Leave (Annual Leave) and Linked wage category set-up which I provided.

To work out why annual leave is not reducing the leave balances, the first thing we check is the setup of the entitlements. Go to >> Payroll >> Payroll Categories >> Entitlements >> click on Annual leave accrual >> the link wage pay item should be link in one wage pay item (Annual leave pay). See the example below:

Within the wages payroll category is the option Automatically adjust base hourly or base salary details, enabling this option for a wage payroll category will reduce the base hourly or salary amounts of the employees when the category is used. To enable this option, go to Payroll >> Payroll Categories >> Wages >> select the pay category (ex. annual leave pay) enable Automatically adjust base hourly or salary details >> click OK. See the example below:

Do let me know how you go.

Cheers,

Shella_A

PeterLeonard · Answer

Sheila, did you read my Post?

I paid from the wage category which is linked to the entitlement category, but the entitlement didn't reduce.