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Re-instated employee - entitlements incorrect

Lea6751

We had an employee leave in October 2022 only to return in January 2023. I re-instated his card file and noticed there was a balance under Entitlements, so did a negative to get the balance to zero. The total seems to be correct, however when i print the 'Balance Summary' report, the hours are completly different.

I read some older posts regarding the same issue. One of the comments was needing to send the file off for repair? My query is, is there an issue if I leave the file as is (employee will be leaving again in a month)? And if it does need fixing, how do i go about getting this done?

Thanks,

Lea

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Accepted answers

Sean_DC

Hi @Lea6751

Thank you for your post.

Check if there's a Difference shown on the Entitlement Balance (Detail) report. That means there's a difference between the entitlement balance from pay runs and the Pay History on the employee's card. This usually happens if the entitlement value has been manually changed in the employee's Pay History.

To identify the month where this may have occurred, run the Entitlement Balance (Detail) report for the current month, then progressively run the report for the previous month until the Difference shows 0.00. You can then display the employee's Pay History for that month and correct the difference.

If your employee is leaving again after a month, you may process a Final Pay again.

Please feel free to post again. I'm happy to assist further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

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Doreen_P

Hi @dah57

Thanks for your post and sorry to hear that you've had that experience.

If you are still experiencing the issue, kindly refer to the resolution provided by Sean_DC to fix the issue. Please let us know if you need further assistance regarding that concern.

Best regards,

Doreen

DAH57

This also happend to me a couple of years ago, i cannot believe that MYOB has not fixed this yet!

the solution i was told was that it would automatically correct when i rolled into a new payroll year, not sure why but it did

Sean_DC

Hi @Lea6751

You're welcome. I'm happy to help.

Please feel free to post again if you have other questions or concerns.

Lea6751

Thanks Sean, appreciate your help

Sean_DC

Hi @Lea6751

Thank you for your post.

Please feel free to post again. I'm happy to assist further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.