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How to process negative superannuation payment after fixing returned payment

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I have processed a returned superannuation payment as per the instructions on https://help.myob.com/wiki/display/myob/Returned+superannuation+contributions#expand-2Recordapaytoreversethesuper

That has now resulted in the superannuation amount that was returned showing up when creating a new superannuation payment as both a positive and a negative.

How do I resolve this so that the employee gets the positive amount (that they are still owed) but also the negative amount stops showing up as needing to be paid?

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Hi Doreen,

So I recorded the return using receive money. Then I reprocessed it in a pay run with negative figure so that the original payment will be cancelled out, that resulted in the Super Pyaments window showing a negative amount only, not positive amount is shown.

So it seems like something no longer works there. Looking at the payslip that added the positive amount back, the year to date is correct, so it has cancelled out. But MYOB isn't allowing the original amount to be processed again or selected so its not going to pay anything.

Is this likely another bug?

Doreen_P

Hi @_-_-_-_-_

Thanks for your post.

After you recorded the returned as Receive money, you will need to reprocess it in a pay run with negative figure so that the original payment will be cancelled out resulting the Super payments window will have negative and a positive amount. After that, you need to process again a pay run with only the super amount on it but with positive figure. Once processed, you can now go to Super payments to create the payment. If you will notice, you will have three amounts there. 1 for negative and 2 positive. You may need to select those 3 amounts at the same time and it will give the correct amount to pay for super.

Please let me know if you need further assistance.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Best regards,
Doreen