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Employee self onboarding

idamamys1103

Im receiving the below error message when trying to complete a self on-boarding invite via email

We couldn't send the invite to your employee. The business file may be missing required payroll information. Check the following and try again.

- Problems retrieving business information to send invite, please try again later.

Other people within my organisation can send these e-mail just fine.

I thought the company information is saved in the company file. So why do I get an error and others in my organisation don't.

Please help

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Accepted answers

Sean_DC

Hi @idamamys1103

Thank you for your post.

While you send your details to @ItaiMYOB, If it's still not allowing you to send an invite, I can suggest that as a workaround to Go to the browser version or app.myob.com and invite the employee from there. You can do this by going to the Payroll menu >> Employees and Create Employee.

Please feel free to post again. I'm happy to assist further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

All comments

idamamys1103

Hi - I have been in touch with MYOB help centre and there was an e-mail address issue. Thanks.

Sean_DC

Hi @idamamys1103

Thank you for your post.

Please feel free to post again. I'm happy to assist further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

ItaiMYOB

Hi @idamamys1103

Please could you send me your company serial number and the company name and I'll ask the team to have a look at what the error is.

Thanks

Itai