Re: Matching payroll to bank feeds . Ask MYOB no help at all girl did not understand. Think I’ll ...

Question

Matching payroll items that show up in bank reconciliation  and also show on bank feeds  so that when you go to reconcile a bank account  it DOES NOT BALANCE because the payroll item show up twice.   I explained this to MYOB on 3 occasions  but no one new what I was talking about.  I'm fed up with trying to wait for ages on the phone to get anywhere with MYOB help.  So I'm almost at the point of giving up  and  trying a new software accounts solutions.  It can't be worse than MYOB.  Others have told me to go to ZERO  so that's where I will try .

Princess_R · Answer

Hi @Mystepout7491

Thank you for your response.

There's many possible reason why it would show duplicate transactions. It could be the pay run was recorder twice or when matching bank feeds transactions you selected the allocate transaction instead of match transaction. We need to figure out the cause of this duplicate transactions to investigate and help you resolve this. Kindly check the actual pay transaction by going to Find transactions >> Source journal : payroll >> expand the filter date and look for duplicate transactions. If there is a duplicate pay run transaction and was reported to the ATO you can reverse the pay.

If this doesn't work, we can take a look and investigate this for you. Could you please provide us a screenshot of your pay run transactions, bank feeds and the bank reconciliation window showing these duplicate transactions by sending me a Private message. So that we can take a look and investigate

Please feel free to post again I'm happy to assist.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,

Princess

Mystepout7491 · Answer

I do not think you understand. The pays are done through STP so automatically appear in MYOB under "Bank Reconcile". And The Bank Feed has a duplicate payroll same amount when you go to "Bank Reconcile". So you cannot Erase STP. MYOB should know how to fix this

Princess_R · Answer

Hi @Mystepout7491

Thank you for your post. Please allow me to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.

We appreciate your patience and understanding on this matter and we're sorry to hear about your experience. The first thing I'd check is the payroll transactions if this is recorded twice. If yes, you can delete or reverse the pay. Does this show as duplicated transactions in your bank feeds too?

If your account balances after reconciling without ticking the other transaction, you can delete the duplicate transactions.

Please feel free to post again I'm happy to assist.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,

Princess