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No PAYG calculation on one employee

PB21

After running payroll last week one employee had no PAYG calculated against their pay.

The employee does not claim the tax free threshhold and their payroll category is not exempt from PAYGW.

I have run many pays for this employee without this issue and I cannot see why it has happened this time.

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Celia_B

Hi @PB21

Thanks for getting back to us and share an update on the issue.

In this matter, If an employee does not meet the minimum wage on a specific pay run, PAYG will not be calculated and reflected. It will be based on the employee's pay frequency, and how much they earn in that pay run.

Feel free to post again if you need further assistance with this. I'm happy to assist.

If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

Best Regards,

Cel

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PB21

Thank you for your reply,

Unfortunately it doesnt solve the issue. When I ran the individual through payroll the PAYG withholding category was there.

Is there any other way it could be missing?

Thank you

Celia_B

Hi @PB21

Thank you for your post, I'd like to extend you a warm welcome to the Community Forum, I hope you find it a valuable resource. And thank you for flagging this to us.

In this matter, you can check the category will appear when processing payroll by going to Payroll>>Process Payroll>> Selecting the employee>>Selecting Next and then the arrow next to the employee's name. If the PAYG withholding category is appearing in that Pay Employee Window, it will be calculating based on the requirements set on the card. If that category is not appearing in that window then it means it has been deselected from the card. To change this go into the employee's Card>>Select the Payroll Details tab>>Select Taxes and tick the PAYG Withholding category list.

Let me know how you go. If you need further assistance with this please feel free to post again. I'm happy to assist.

or If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

Cheers,

Cel